This listing was posted on The Resumator.
Service Desk Analyst
Location:
New London, CT
Description:
This is an onsite position. Selected candidate will need to work from the client's New London, CT office.As a Service Desk Analyst, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products Responsibilities: Computer hardware set up, basic hardware and software troubleshooting stills Provides support for software, hardware and networking support for desktops, laptops and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Qualifications: Must be a US Citizen Must live within a commutable distance to New London, CT. 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills A+ certification preferred Powered by JazzHR
Company:
Lingatech
Posted:
May 20 on The Resumator
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More About this Listing: Service Desk Analyst
Service Desk Analyst is a Jobs Analyst Job at Lingatech located in New London CT. Find other listings like Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.
Service Desk Analyst is a Jobs Analyst Job at Lingatech located in New London CT. Find other listings like Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.