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End User Support Analyst
Location:
Monroe, CT
Description:
Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor:owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly:owned subsidiary of Eversource. Job Summary This position will provide exposure to a very broad range of activities including technical support, project delivery, industry specific business processes and training. As an End User Support Analyst, you will play a key role in providing technical assistance and support to end:users. Your primary responsibility will be to ensure that users can effectively utilize the organizations technology tools and systems. You will serve as the first point of contact for troubleshooting and resolving user issues, working closely with the IT team to provide exceptional customer service and promote user satisfaction. Operational Support :Providing prompt, accurate, and professional technical support via phone, email, chat or in:person, serves as the primary point of contact for all user:related technical issues, including hardware and software problems, network connectivity, and system errors.:Leads the user provisioning tasks including IT Orientation training.:Documents user issues, resolutions and troubleshooting steps in a comprehensive and organized manner, ensuring accurate and relevant information for future use.:Substantial demonstrable knowledge of technical domains which will include some of the following:stylelist:style:type:circle::Windows 10 and Windows 11 maintenance, deployment and updates:Active Directory: including GPOs and Remote Support Control tools:Office 365 applications and administration (hybrid/cloud):ITSM application (Cherwell) for system of record/knowledge sharing:PC hardware : desktops, laptops, toughbooks, iPads and Conference Room audio/video setups:Imaging laptops and profiling devices and hands on espertise of DNS, DHCP, TCP/IP:Android/iPhone smartphone configuration, security and supportProject Delivery :Participate in the testing, training, and assist with the delivery of technology projects, service owners and/or consultants. Research and participate in the development of system requirements, and evaluation and selection of hardware.:Assist with the set up of pre:production environments for testing (unit, system, integration, performance, user acceptance), coordinate testing schedules, and make recommendations to improve effectiveness, efficiency, and overall performance satisfaction for the end user.:Prepare routine end user and support staff instructions and assist in the development of training and orientation materials.:Coordinate training with business or 3rd party including identifying/creating costestimates and presenting costs, time:scheduling, resource requirements, risk considerations.:Coordinate deployment schedules, develop communication plans and provide metrics from surveys and incidents to measure deployments success to Project Management team, Service Owner and Support team. Principal Responsibilities:Strong self:timemanagment with problem:solving and analytical skills, with the ability to logically diagnose and resolve user issues.:Ability to work independentlyand collaboratively in a fast:paced, dynamic environment, effectively managing multiple priorities and meeting deadlines.:Ability to multi:task, stay calm and composed in potentially stressful situations with end users.:Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and con
Posted:
May 17 on Tip Top Job
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More About this Listing: End User Support Analyst
End User Support Analyst is a Human Resource Analyst Job located in Monroe CT. Find other listings like End User Support Analyst by searching Oodle for Human Resource Analyst Jobs.
End User Support Analyst is a Human Resource Analyst Job located in Monroe CT. Find other listings like End User Support Analyst by searching Oodle for Human Resource Analyst Jobs.