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Guest Service Associate
Location:
Lake Charles, LA
Description:
.Position: Guest Service AssociateDepartment: Front OfficePurpose: To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional mannerReports to: Front Office ManagerEssential Functions:• To be thoroughly acquainted with all check-in procedures and policies.• To be thoroughly acquainted with all check-out procedures and policies.• To be a main liaison between guest and the hotel.• Be familiar with guest scenarios.• Be familiar with all technical equipment as related to the Front Desk.• To be familiar with all hotel facilities.• To be familiar with general organization set-up.• Read, initial and sign the Pre-shift and discuss open issues with Front Office Manager daily.• To be familiar with the inter-relationship between the different departments.• Complete S.E.T. training and follow this philosophy at all times.• Be familiar with basic operations of PBX.• Demonstrate understanding and adherence to Selling Strategy calendars by all Front Desk agents.• Know how to make a reservation (group or individual) Hotel Specific Essential Functions:• To uphold the reputation of the hotel as a professional employee.• Properly use and maintain hotel equipment• Make decisions that meet and exceed the expectations of the hotel.• Familiar with downtown area including attractions, restaurants, businesses.• Knowledgeable with PMS & Voice Mail System. Tools and Equipment: • Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine Physical Job Requirements (for essential functions only) Lifting/Pushing/Pulling/ Carrying• 25% of shift pulling out cash drawer, key drawer and safety deposit boxes Bending/Kneeling• 25% of shift to retrieve safety deposit boxes and cash draw Mobility• 5% of shift to retrieve messages and guest mail Continuous Standing• 95% of shift continuous standing attending to customers Work Environment • Inside 100% of work period (approximately 8 hours shift) Hearing/Vision/Speech/Literacy • Hearing is moderate (One-on-one communication with guests)• Vision is moderate (Read reports, verify reservations, work with computers)• Speech is moderate (One-on-one communication with guests)• Literacy is critical (Read reports, reservations, analyze, investigate)
Company:
Q Hotels Management
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Guest Service Associate
Guest Service Associate is a Jobs Guest Service Associate Job at Q Hotels Management located in Lake Charles LA. Find other listings like Guest Service Associate by searching Oodle for Jobs Guest Service Associate Jobs.
Guest Service Associate is a Jobs Guest Service Associate Job at Q Hotels Management located in Lake Charles LA. Find other listings like Guest Service Associate by searching Oodle for Jobs Guest Service Associate Jobs.